Shipping Policy
Last Updated: March 2024
1. Order Processing
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Shipment Cost |
|---|---|---|
| Standard Domestic (Sri Lanka) | 3-5 business days | Free |
| Express Domestic | 1-2 business days | LKR 500.00 |
| International Standard | 10-21 business days | Calculated at checkout |
| International Express (DHL) | 3-7 business days | Calculated at checkout |
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order using the link provided in the email or on our Track Order page.
4. Customs, Duties and Taxes
Brilliant Cashew is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Brilliant Cashew is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Need help with your shipment?
If your order hasn't arrived within the estimated delivery time, please reach out to us at shipping@brilliantcashew.com